MUSIC BLISS HELP CENTER

Return & Refund Policy

Here at Music Bliss, we want to make sure that you get the best customer satisfaction & experience with your purchase (s). So if you’re unhappy with anything that you have bought from us recently, we offer a number of guarantees to ensure that your shopping experience with us is always positive!

What if there is a problem with my order?

If there's a problem with your order, the first thing to do is call your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.

Contact Number : 012-9499732 ( En.Hazroy ) Or 016-3111286 ( General Line)

What if I receive a defective product?- How to return defective product

If the troubleshooting was unsuccessful and you wish to return the goods, we shall advise the next steps accordingly. Please Contact with our service line 012-9499732 ( En.Hazroy ) , remember to record the names of our Customer Service Representative you have spoken to about your item and give us as much information as possible about the condition of your item. This will help us to resolve your case as fast as possible.

You can send the faculty items to:

Music Bliss Sdn Bhd,


No. 5-G , Petaling Utama Avenue,
Jalan PJS 1/50,
Petaling Utama, 46150
Petaling Jaya,
Selangor

Attn: Service & Warranty Department

Post-Claim & Warranty Time

You will be given a Service Order Reference Number which you should mention whenever enquiring us about your product status. Depending on the nature of the product faulty, your item will be inspected in house and, if necessary, return back to the manufacturer or to a company specialising in the repair of your product. Once your item is ready for collection, we will contact you & make the delivery arrangements. Otherwise, you can also opt for a Self-Collection option.

Typically, all other repairs take 2-3 weeks. In the event the item can’t be repaired by the manufacturer within a reasonable time & you require an urgent use of the product, we can provide an emergency product support to you on a case-to-case basis. Note: such product support includes products of a similar range & practical application.

If your item is still within the warranty period***, we will repair it without charge, or replace it, at our discretion. If the item can’t be repaired or replaced by the manufacturer, we will seek a refund from the manufacturer or offer an alternative replacement model based on the customer’s choice.

If your item is outside the warranty period, charges for parts, labour and delivery will apply. We will advise you of any charges before proceeding with the repair.

***Warranty period & its terms & conditions varied according to the brand manufacturers & models.

Non-Returnable Items

While we maintain a liberal return policy, there are certain items that cannot be returned for very specific reasons. These items include:

  • Special Orders
  • Software
  • Oversized of overweight items
  • Discontinued products, closeouts, and used products
  • Speakers
  • Tubes
  • Personal items (earphones, harmonicas, instrument mouthpieces, etc.)

Refund

Music Bliss only conduct refunds in situations where the product is found to be faulty & situations where the manufacturer is not able to provide a fair repair solution or exchange to a new unit.

Exchanges

  1. Time-Frame to Return/ Exchange Item(s)
  2. - Items can be exchanged for a similar item or items of a higher value (RM) within 3 calendar days from the date of purchase**

    **Provided that the item is returned undamaged, unsealed, unopened and non-online warranty registration of the product. Items should be returned as they were originally packaged.

  3. Delivery Charges
  4. - You will be liable for the delivery costs (if any) associated with the return/ exchange.

  5. File a Return/ Exchange
  6. - The fastest way to file a return/ exchange is to fill up this REFUND FORM & our friendly staff will keep in touch with you soonest possible.

Terms & Conditions:

  • Within 3 calendar days from the date of purchase, items can be returned for a full refund only if the item is found to be faulty & situations where the manufacturer is not able to provide a fair repair solution or exchange to a new unit.
  • Items can be exchanged for a similar item within 3 days of receiving your item** ** Provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged as far as is possible.
  • Items where there may be a hygiene concern if the product is used (e.g. microphones and earphones) may only be returned/exchanged if the packaging is factory sealed and unopened.
  • Similarly, software and other licensed items may only be returned/exchanged if the product packaging has not been opened or tampered with in any way.
  • We reserve the right to offer only a partial refund if the goods you are returning have been damaged, devalued or used otherwise in accordance to what would be deemed reasonable, normal use.
  • Refunds and exchanges will be processed within 14 calendar days or earlier of us receiving your returned item/s.
  • Delivery charges for returns and exchanges, you will be liable for any delivery costs associated with your return/exchange.

Still Have questions?

We’re Committed to providing you with the best shopping experience in the industry. Give us a call to learn more about our policies and services.

Tel:(016)3111 286 General Line

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