MUSIC BLISS HELP CENTER

Product - Warranty

How do I go about warranty/servicing my product?

Please send the product directly to Us. For a prompt warranty claim kindly include the receipt / Tax invoice.

Music Bliss will help customer handle the warranty process with respective brand warranty centre. Normally it will take around 2 - 4 weeks for the process claim.

You may send the unit back to Music Bliss Sdn Bhd. We will help you to follow up and send it back to respective brand warranty centres in Malaysia.

How long does it take to repair my product?

If your item is within warranty duration and term & condition, we will process your warranty with the brand warranty centre. It takes about 2 to 4 weeks depending on each warranty centre.

If my product is out of warranty duration, do I need to pay for repairs

If your product is out of warranty duration, you will be responsible for repairing cost.

Warranty for product

Each brand manufacturer’s offer warranties with their products. Please read the warranty documentation that comes along with your product as most manufacturers require registration in order to make the warranty claims valid.

--FOR ELECTRONIC MUSICAL INSTRUMENTS, GUITAR AMPLIFIERS, PRO-AUDIO EQUIPMENT, COMMERCIAL AUDIO EQUIPMENT & AMPLIFIERS AND AUDIO-VISUAL EQUIPMENT

  • The Warranty warrants the Product described against manufacturing and material defects only.
  • The Warranty Duration shall commence from the Purchase Date stated in the Warranty Certificate (hereinafter called “the Purchase Date”) and the Warranty Duration may vary for such Product sold during and/or on promotional and/or special offers.
  • Optical pick-up head for DVD players, smart media reader and drive if defective shall be subject to a one-time warranty replacement only within the Warranty Duration.

--FOR GUITARS

  • The Warranty warrants the Product described against manufacturing and material defects only.
  • The Warranty Duration shall commence from the Purchase Date stated in the Warranty Certificate (hereinafter called “the Purchase Date”) and the Warranty Duration may vary for such Product sold during and/or on promotional and/or special offers.
  • The Warranty Does Not Cover:
    1. any non-factory-installed electrical/electronic components or tuning hardware;
    2. damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain;
  • accidental or intentional damage;
    1. normal fret wear;
    2. plating on metal parts;
    3. cracking or other damage to the finish;
  • any damage from accessories (synthetic straps, etc.);
  • an Instrument whose serial number has been defaced;
    1. tonal characteristics (tone is a subjective matter and is not warranted);
    2. any Instrument purchased from other than an authorized dealer.

--FOR ELECTRONIC & ACOUSTIC DRUMS

  • The Warranty warrants the Product described against manufacturing and material defects only.
  • The Warranty Duration shall commence from the Purchase Date stated in the Warranty Certificate (hereinafter called “the Purchase Date”) and the Warranty Duration may vary for such Product sold during and/or on promotional and/or special offers.
  • The warranty does not cover:
    1. damage or defects due to alteration, misuse, abuse, normal wear and tear, or extremes of temperature or humidity;
    2. accidental or intentional damage;
  • plating on metal parts;
    1. any damage from accessories (straps, etc.);
    2. finishes on bass Drum wood hoops;
    3. a Drum or item of Accessory Hardware whose serial number has been defaced;
  • sound characteristics (sound is a subjective matter and is not warranted); or
  • any Drum or item of Accessory Hardware purchased from other Authorized dealers.

--FOR ACOUSTIC PIANO AND HYBRID PIANO

  • The Warranty warrants the Product against manufacturing and material defects only and for the warranty duration as printed overleaf only (hereinafter called “the Warranty Duration”) PROVIDED ALWAYS THAT ALL piano tunings during the Warranty Duration are performed by an authorised service centre only.
  • The Warranty Duration shall commence from the Purchase Date stated in the Warranty Certificate (hereinafter called “the Purchase Date”) and the Warranty Duration may vary for such Product sold during and/or on promotional and/or special offers.
  • For Electronic components of hybrid pianos, the Warranty Duration is one (1) year only from the Purchase Date.

--FOR BAND ORCHESTRA INSTRUMENTS, STRINGS AND PERCUSSION INSTRUMENTS

  • The Warranty warrants the Product described overleaf against manufacturing and material defects only and for the warranty duration as printed overleaf only (hereinafter called “the Warranty Duration”).
  • The Warranty Duration shall commence from the Purchase Date stated in this Warranty Certificate (hereinafter called “the Purchase Date”) and the Warranty Duration may vary for such Product sold during and/or on promotional and/or special offers.

--THE FOLLOWING ARE PRODUCTS WITH NO WARRANTY

  • Software, in any form;
  • Acoustic Musical Instruments Accessories and Peripheral including but is not limited to Piano heater;
  • Electronic Musical Instruments Accessories and Peripherals including but is not limited to Battery, Knob, Cabinet, Cover, Remote Control Devices, Grille assembly, Power adaptor, Bulb, Cable, Plug and Music Rest.
  • Brass & Woodwind Accessories, Strings Accessories and Percussion Accessories
  • Drum related items: Expendable maintenance items including but not limited to, heads, drumsticks, beaters, springs or straps;
  • Guitar related items: Expendable maintenance items including, but not limited to, strings, tuning machines, or scratched pickguards
  • Fuses, adaptor, batteries, cables, valves, guitar strings, etc.

Terms and conditions for Warranty

  1. The original Certificate along with purchase receipt MUST be presented by the Customer when requesting for any repair and/or service under this Warranty. In the event that the Customer fails to produce these items, the Customer shall not be entitled to have the product repaired under the terms of the Warranty and the Customer shall be liable for the full costs of the service and repair at the standard charges of the Company prevailing at the time of service and repair.
  2. The Certificate is not replaceable if lost.
  3. Tampering and/or unauthorised alteration to this Certificate shall automatically render this Certificate invalid and the Warranty therein null and void.
  4. This Warranty shall exclude:
    • defects and damages arising from the product being repaired by any party other than by Authorised Service Centres, from improper installation and/or operation and/or maintenance, alteration, mishandling, abusive treatment, negligence, exposure to extreme temperature and humidity, attack by household pets and pests, abnormal voltage or the use of generators, fire and lightning and any Act of God;
    • damages and scratches due to normal wear and tear;
    • defects or damages due to corrosion, rusting and staining and the like.
  5. This Warranty does not include transportation, postage or courier charges for delivering the product to and from the Customer’s premises.
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